The following Terms apply only to customers who subscribe to the Playster Combo Box membership carrying a 12-month minimum contract term. The Terms and Conditions herein form the legally binding agreement (the "Agreement") governing your membership with Playster ("us" or "we"). The agreement relates to your 12 month Playster Combo Box Membership (the "Service") and the Playster tablet and headphones (the "Device") provided to you during this period, and is to be read in addition to Playster’s general Terms and Conditions which can be found at www.playster.com/terms.
You are responsible for paying your membership fee which continues month-to-month, for at least 12 months ("Minimum Term") from the date on which you activated the Service. Following the successful payment of the initial month’s installment of $34.90, you will be billed $24.95 each month thereafter, to a maximum of 11 months following the first month. In the event that we do not receive any of the subsequent 11 installments of $24.95, we will attempt to process the missed payment again six days later. In the event that this attempt also fails, we will continue to attempt to process the payment every six days, applying a late payment fee of $2.25 (USD) each time the transaction is unsuccessful. If you miss your monthly payment three times, we will refer your account to a collections agency to recover the full remaining balance of your 12-month agreement. We reserve the right to impose a charge to you to cover the cost of any action we may take. For more details on your payment obligations, visit www.playster.com/terms.Responsible use of the Service
By accepting the Terms and Conditions of the Service, you agree not to use the Device provided to you for any illicit, illegitimate, and/or illegal, or abusive purposes/activity. You further agree that you will comply with any and all applicable Laws in relation to the use of the Service and/or the Device.
Both the Service and the Device are offered for individual, personal, and non-commercial use, and you are not granted any commercial, sale, resale, reproduction, distribution, or promotional use rights of the Service and or the Device.
You also agree to be bound by the general Playster Terms and Conditions, which can be found at www.playster.com/terms.Indemnity
You are responsible for and will indemnify us for all damages, losses, and/or expenses, as well as any action, claim, and/or judgment which may be made against us by anyone adherent to your use of The Service or violation of this Agreement.
With the exception of physical injuries, death, or damage to property caused by our gross negligence, we are not liable to you or anyone using your Device for any of the following:
We do not guarantee uninterrupted service and will not be liable for any damages, losses, or expenses incurred due to defects of the Device. However, we will replace a faulty Device returned to us within three months of the beginning of the Minimum Term if it can be determined that the fault was caused by a manufacturing defect. Before returning your Device, you MUST first contact our customer service and obtain a Return Merchandise Authorization (RMA) (see our Return Policy) as soon as you discover the defect on the Device. We will inspect the Device upon its arrival at our warehouse, and if the Device is found to be compromised due to a manufacturing defect, a replacement refurbished device will be sent to you at Playster’s expense.
The warranty does not cover cosmetic damage such as cracks and scratches.
You may terminate the Service within 14 days of receipt of your Device by contacting our customer service team and arranging to send back your Device. You MUST return your Device within the Device’s eligible return period (as defined herein) to avoid being charged an Early Termination Fee in the amount of 80% of the remaining subscription charges (“Early Termination Fee”). Your initial membership fee is non-refundable and you will also be subject to a processing fee of $35 (USD) for any device that you return unopened or $55 (USD) for any device which you return opened, or otherwise not in its original condition. Your Agreement cannot be terminated until your device has been received at our warehouse. See our Return Policy for more information.
If you wish to terminate your subscription to the Service after the 14-day return period, yet prior to the expiration of the Minimum Term, you may only do so following the payment of an Early Termination Fee in the amount of 80% of the remaining subscription charges.
Returns are not accepted, other than in exceptional circumstances as explained herein.Manufacturing Defects
All devices are thoroughly tested before they leave our warehouse. However, you may return your Device in exchange for a replacement refurbished device within the first three months of your agreement, if it can be determined with good reason that your use of the Device or Service has been interrupted due to a manufacturing defect with your Device. You MUST contact our customer support team as soon as you discover the defect and arrange to have the Device returned to our warehouse. The Device will be thoroughly tested upon arrival at our warehouse, and if it is determined that the Device has a manufacturing defect, a replacement refurbished device will be shipped to you at Playster’s expense. If it is determined that the Device is functioning normally, it will be returned to you at your expense. You may not terminate your agreement on the basis of a manufacturing defect with your Device.14-Day Return Period
You may return your Device for any reason within 14 days from the date of receipt of the Device.
In order to return your Device you MUST strictly follow the return instructions below or your return will be refused upon receipt.Return instructions
Before returning your Device, you MUST first contact our customer support team and obtain a Return Merchandise Authorization (RMA) number, or else your return will be refused upon receipt. To find the applicable phone number or to send an email to customer service to request a RMA number, go to http://support.playster.com
We must receive your returned Device within 10 days of the date that we issue the RMA and you MUST follow these steps:
Upon our receipt of your return, you will be subject to a processing fee of $35 (USD) if the Device is unopened, or $55 (USD) if the Device you return has been opened, or is not in its original condition. The processing fee does not apply if it can be determined that your Device has a manufacturing defect.
Before returning the Device to us, make sure to backup any personal data on the hard drive and on any other storage in the Device. We will not be responsible for any personal data that is stored on the Device. Remove any and all confidential, proprietary, and personal information, as well as removable media. We are not responsible for any confidential, proprietary, or personal information lost or corrupted; or damaged or lost removable media that may be included with your return.
Your RMA will expire 10 days after it is issued to you. If we do not receive your return within this time, you will not be able to terminate your Agreement without paying the Early Termination Fee. You are fully responsible for the successful return of your Device and are advised to use a tracking option when mailing. We will not ship your Device back to you if it is received after your RMA expires.
To be eligible for membership, you must be 18 years of age or older and agree to the Playster Service Terms and Conditions. The use of the Device is limited to personal, non-commercial purposes.